Tenant FAQs
FAQs for Tenants
When is my rent due?
Rent is due on or before the 1st of every month. Any rent paid after the 5th of the month is deemed late and subject to late fees. Late fees are charged at $20 on the 6th and $5 every day until paid in full.
What if I am unable to pay my rent?
It is very important that you contact our office before the rent is due if you are having an issue. Communication is key, as we can give you information on rental assistance programs or work out a one-time payment plan arrangement.
How do I get the utilities in my name?
If you are responsible for utilities, you will need to set up an account with the Watertown Municipal Utilities Department. They will require a driver’s license and a deposit to set up an account.
The deposit is $300 – If the tenant is responsible for paying for heat. $150 if the landlord pays for heat.
How do I set up an online portal?
When tenants move in, we require a valid email address so we can send you a link to set up your tenant portal. It’s very quick and user-friendly. All your leasing information is stored in here, pay your rent, submit maintenance orders, etc., and you can access it 24/7.
Tenants will receive a notification on their portal and/or a letter with lease renewal options. A new lease is required each year, as property policies and procedures may change throughout the year.
How do I renew my lease agreement?
Tenants will receive a letter with lease renewal options. A new lease is required each year, as property policies and procedures may change throughout the year.
How do I handle a maintenance issue?
If your maintenance issue is not an emergency, you can call our office at 605-886-5512 or submit a maintenance request through your online portal.
What if I locked myself out of my apartment?
If you’re locked out during business hours, feel free to stop by the office, and we’ll provide you with a key to access your apartment. However, if a staff member needs to leave to assist you, a $50 fee will apply. After business hours, if a staff member has to be dispatched to help you, a $75 fee will be charged. This payment can be made upon arrival or through the portal within 24 hours of the lockout.
Will I get my deposit back when I move out?
Your security deposit is 100% refundable when tenants vacate the property as long as the unit is cleaned per the cleaning guide, there is no damage, and there are no rent or other charges owed. You will receive a move-out checklist when you give notice as a guide to help you get your full deposit back. Please allow up to 14 days to process your refund.